Are students customers in an educational setup ?
Are people customers in a governmental setup ?
I instinctively say no to both the questions. Though student unions and e-government supporters can mention the word 'customer' in every sentence, my whole being revolts at that notion. What a horribly narrow minded view should one have to describe the relationship between a student and a teacher with a term which primarily means a person involved in a monetary exchange for goods/services offered. Similarly, can anyone buy good governance or the acumen of statesmen for the price paid as taxes? Amidst all the crap that is flying around since the current medico's strike, there was a surprisingly mature statement from the Arjun Singh when he said "we are concerned as the agitating students are our children too.." The veracity and intent can be questioned but that is not the point. That is the feeling of overarching responsibility and bonding that a Government should have with its people and that feeling towards the Government surpasses all monetary measures...
4 weeks ago